Frequently Asked Questions

Yes — we are a pet-friendly café. Well-behaved pets are welcome in our seating area, and we are happy to bring a bowl of water over. We just ask that they stay with you and off the furniture.

Yes. Reservations are made through our Contact us page — choose "Reservation", tell us when you would like to come and how many of you there are, and we will confirm by email.

We are open daily, and the current status is always shown at the top of this page. Holiday hours are posted in advance.

There is. We have power outlets around the room and free Wi-Fi. We do ask that during busy periods larger tables are shared.

Yes — that is what our online ordering is for. Choose Pick Up, pick a time, and we will have it ready. You can also choose Dine In and tell us when you will arrive so your order is made fresh rather than sitting on the counter.

You can. Ordering is never blocked — you simply choose a pickup time from when we next open.

Your confirmation page shows a QR code. Show it at the counter and we will scan it — no need to spell out your name. If your phone is flat, your order number works too.

Get in touch as soon as you can — call us or use the Contact us page. Once an order is being prepared we may not be able to change it.

Yes, the full statutory 20%. Submit a photo of your ID once from your account; after our team approves it, the discount is available at checkout — once a day, on one order, as the law provides.

You earn a point for every product you order while signed in. Points can be redeemed for free drinks and pastries from your rewards page.

Enter it in the Voucher box on the Customize Your Order step, just under your order summary, and press Apply. The discount is shown there and again before you pay, and appears on your receipt.

We do. For larger or regular quantities, get in touch through Contact us and we will talk you through wholesale pricing.

Tell us what you have in mind through Contact us and we will come back to you with what we can do.

We would rather hear about it. Use Contact us and choose "Complaint" — it goes straight to the owner, not into a queue.